FAQ's
Welcome to HOMEFREE Below are answers to some of the most commonly asked questions to help you with your shopping experience.
1. What is HOMEFREE?
HOMEFREE is an online shopping platform offering a wide range of quality products delivered right to your doorstep. We focus on providing a seamless and trustworthy shopping experience.
2. How do I place an order?
To place an order:
1. Browse through our product categories.
2. Add items to your cart.
3. Proceed to checkout and fill in your shipping and payment details.
4. Confirm your order.
3. What payment methods do you accept?
We accept the following payment options:
∗ Credit/Debit Cards (Visa, MasterCard, RuPay)
∗ UPI
∗ Net Banking
∗ PhonePe, Google Pay
∗ Cash on Delivery
4. How can I track my order?
Once your order is shipped, you will receive an email or SMS with a tracking link. You can also track your order by logging into your HOMEFREE account and visiting the My Orders section.
5. How long will it take to receive my order?
Delivery times vary based on your location and the product. Typically, orders are delivered within 1-3 business days.
6. Can I cancel or change my order?
You can cancel or modify your order before it is shipped. Please contact our support team at support@homefree.in as soon as possible. For more details, refer to our [Cancellation Policy].
7. What is your return and refund policy?
We offer easy returns and refunds on eligible products within 5 days of delivery. To request a return or refund, visit the My Orders section or contact our support. See our [Returns & Refund Policy] for more information
8. Is my personal information secure?
Absolutely. We use industry-standard encryption and security measures to protect your data. Your privacy and safety are our top priorities.
9. Do you offer customer support?
Yes! You can reach us via:
∗ 📧 Email: support@homefree.in
∗ 📞 Phone: [Insert Phone Number]
∗ 🕐 Hours: Monday to Saturday, 10 AM – 6 PM
10. Are there any delivery charges?
We offer free delivery on each and every orders at your doorsteps.