Cancellation Policy
At HOMEFREE, we strive to provide a seamless and satisfying shopping experience. We understand that sometimes plans change, and you may need to cancel an order. Below is our policy regarding order cancellations:
1. Order Cancellation by Customer
∗ You may request cancellation of your order before it is shipped.
∗ Once the order is shipped, cancellation requests will not be accepted. In such cases, please refer to our [Return & Refund Policy].
∗ To request a cancellation, please contact our customer support team at support@homefree.in with your order number and reason for cancellation.
2. Order Cancellation by HOMEFREE
HOMEFREE reserves the right to cancel an order under the following circumstances:
∗ Product is out of stock or discontinued.
∗ Payment not received or payment verification fails.
∗ Inaccurate or incomplete address or contact information.
∗ Order appears to be fraudulent or violates our Terms & Conditions.
In such cases, the customer will be notified via email or phone, and a full refund will be processed if payment has been made.
3. Refund Process for Cancellations
∗ If your order is successfully canceled, any payment made will be refunded to your original payment method.
∗ Refunds typically take 5–7 business days to reflect in your account, depending on your bank or payment provider.
4. Contact Information
If you have any questions regarding our cancellation policy, feel free to reach out:
📧 Email: support@homefree.in
📞 Phone: [Insert Phone Number]
🕐 Customer Support Hours: Mon–Sat, 10 AM to 6 PM