At HOMEFREE, we strive to deliver high-quality products and a seamless shopping experience. If you’re not fully satisfied with your purchase, we’re here to help.
1. Returns
You can request a return within 5 days of delivery if:
The product is unused and in original condition
It is returned in the original packaging with all tags and accessories
You have the invoice or order confirmation as proof of purchase
Non-returnable items include:
Products marked as final sale or non-returnable
Personal care items, undergarments, perishables, and customized goods
Items that are damaged due to misuse or not in original condition
2. Damaged or Incorrect Products
If you received a defective, damaged, or wrong item, please contact us within 48 hours of delivery with:
Your Order ID
Photos of the product, packaging, and invoice
Description of the issue
After verification, we will offer a free replacement or full refund.
3. Refunds
Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed within 5-7 business days and issued to your original method of payment.
Note: Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.
4. Return Shipping
If the return is due to our error (damaged or wrong item), we will cover the return shipping cost.
If you are returning for other reasons (e.g., change of mind), you will be responsible for the shipping cost.
We recommend using a trackable courier service for returns.
5. Cancellations
You may cancel an order before it is shipped. Once shipped, cancellation is not possible — you will need to request a return after delivery.
6. How to Initiate a Return or Refund
To start a return or refund process, please contact our support team:
📧 Email: support@homefree.in
📞 Phone: [Insert Phone Number]
🕐 Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST
Include your Order ID and reason for the return in your message
7. Late or Missing Refunds
If your refund is delayed:
Check your bank account
Contact your payment provider
If still unresolved, reach out to us at support@homefree.in
We appreciate your trust in HOMEFREE and are committed to making your shopping experience safe and smooth.
